1. Who We Are
This Privacy Policy is issued by zh 888, the operator of the online gaming and sports betting platform available at zh888.site (referred to throughout this document as "zh 888", "we", "our", or "us"). zh 888 is the data controller for all personal information collected from players who register and use the platform.
zh 888 was built specifically for the Pakistani market. The platform serves players across Pakistan — from Karachi to Lahore, from Islamabad to Peshawar and beyond. Because our users are Pakistani, we take Pakistani privacy expectations seriously and have designed our data practices accordingly. We do not share your data with advertisers or sell it to any third party for profit.
Contact for privacy queries: privacy@zh888.site
General support: support@zh888.site
By registering an account and using zh 888, you agree to the collection and use of your personal information as described in this Privacy Policy. This policy should be read together with our Terms and Conditions, which are incorporated by reference.
2. Information We Collect
zh 888 collects personal data through two main channels: information you provide directly when registering and using the platform, and information that is automatically generated by your use of the platform. Here is a complete breakdown of both categories.
Information you provide directly:
- Registration details: Your full name, date of birth, mobile number, and — if provided — email address. These are required to create your zh 888 account.
- Identity verification documents: A copy of your CNIC (Computerised National Identity Card) or other accepted identity document may be requested when zh 888 needs to verify your age, identity, or source of funds. This is a standard anti-money laundering requirement.
- Payment information: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account details, bank account number for IBFT transfers, or the card number, expiry date and billing name for Visa/Mastercard deposits. Full card numbers are processed securely through our payment partners and are not stored on zh 888 servers.
- Communication records: Any messages you send to zh 888 through live chat, email, or any other support channel. These are retained to maintain a record of your service history and to improve support quality.
Information collected automatically:
- Device information: Device type, operating system version, browser type and version, and screen resolution. This helps zh 888 optimise the platform for your specific device.
- Network information: Your IP address and approximate geographic location (typically accurate to city level). zh 888 uses IP data for fraud prevention and to comply with any applicable access restrictions.
- Gaming activity data: A complete record of all wagers placed, games played, session durations, deposit and withdrawal transactions, and bonus activity associated with your account. This data is integral to operating the platform and cannot be separated from your account.
- Cookies and similar tracking technologies: See Section 6 for a full explanation of how zh 888 uses cookies.
3. How We Use Your Data
zh 888 uses your personal data for specific, defined purposes. We do not use your data for anything beyond what is described here without obtaining your explicit consent first.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, mobile number, date of birth | Contract performance |
| Age and identity verification | Date of birth, CNIC copy | Legal obligation |
| Processing deposits and withdrawals | Payment method details, transaction records | Contract performance |
| Fraud prevention and AML compliance | IP address, payment data, gaming history | Legal obligation / Legitimate interest |
| Customer support | Communication records, account history | Contract performance |
| Platform improvement and analytics | Device info, session data, gaming activity | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, deposit/withdrawal history | Legal obligation / Player protection |
| Marketing and promotions (opt-in only) | Mobile number, email address, gaming preferences | Consent |
zh 888 applies a principle of data minimisation — we only collect and use the data that is genuinely necessary for the stated purpose. We regularly review our data practices to ensure we are not holding or processing more personal information than our operations require.
4. Data We Share
zh 888 does not sell your personal data to any third party, ever. We do not share your information with advertisers or data brokers. The only circumstances in which your data leaves zh 888 are the following, and all sharing is strictly limited to what is necessary for each specific purpose.
Payment processors: When you make a deposit or request a withdrawal, your payment details are transmitted to the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), or the card network (for Visa/Mastercard). Each of these providers has its own privacy policy governing how it handles transaction data. zh 888 shares only the minimum data necessary to complete each transaction.
Identity verification partners: When zh 888 requests identity verification, your document details may be processed by a third-party identity verification service. These partners are contractually bound to use your data only for verification purposes and to delete it after the verification process is complete.
Game providers: Some games on zh 888 are provided by third-party game studios. Your gaming session data (wager amounts, game outcomes) may be transmitted to the provider to operate the game. Game providers do not receive your personal identification details.
Legal and regulatory authorities: zh 888 will disclose personal data to law enforcement or regulatory bodies when required to do so by a valid legal order. zh 888 will take reasonable steps to notify affected players of such disclosures unless prohibited by law from doing so.
5. Payment Data Security
zh 888 treats payment data with the highest level of protection on the platform. Here is exactly how your financial information is handled when you transact on zh 888.
Full Visa and Mastercard numbers are processed through our payment gateway partner using PCI-DSS compliant infrastructure. zh 888 servers never store complete card numbers — only a truncated reference (typically the last four digits) is retained for display purposes in your transaction history.
Easypaisa and JazzCash transactions are conducted through the official APIs of each provider. Your wallet PIN is never transmitted to or stored by zh 888 — the authentication step takes place entirely within the Easypaisa or JazzCash system before the transaction confirmation is returned to zh 888.
All payment data transmitted between your device and zh 888 is encrypted using TLS 1.3 or higher. Data at rest (stored on zh 888 servers) is encrypted using AES-256. Access to payment records within zh 888's internal systems is restricted to a small number of finance and compliance team members and is subject to role-based access controls and activity logging.
6. Cookies & Tracking
zh 888 uses cookies and similar technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it. Here is a plain-language explanation of what each type of cookie does on zh 888.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keeps you logged in, maintains your session, processes payments securely. The platform cannot function without these. | No — required for platform operation |
| Functional | Remembers your language preferences, game settings, and display preferences so you do not have to reset them each visit. | Yes — via browser settings |
| Analytics | Helps zh 888 understand which pages are visited most, where players spend time, and where technical problems occur. Data is aggregated and anonymous. | Yes — via cookie preferences |
| Responsible gaming | Tracks session duration and deposit activity to power the responsible gaming tools available in your account settings. | No — required for player protection |
zh 888 does not use third-party advertising cookies or retargeting pixels. You will not see zh 888 adverts following you around other websites because we do not share your browsing behaviour with advertising networks. You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will prevent you from logging into your zh 888 account.
7. Data Retention
zh 888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.
The following general retention periods apply:
- Account data (name, mobile number, date of birth): Retained for the duration of your active account, plus 5 years after account closure to meet anti-money laundering record-keeping requirements.
- Transaction records (deposits, withdrawals, wagers): Retained for 5 years from the date of each transaction, consistent with standard financial record-keeping obligations.
- Identity verification documents: Retained for the duration of the account relationship plus 5 years after closure, or as required by applicable law.
- Support communication records: Retained for 2 years from the date of the most recent interaction in each support case.
- Marketing consent records: Retained until you withdraw consent, plus a brief additional period to document that the opt-out was processed.
- Analytics data: Retained in anonymised, aggregated form indefinitely. Individual session records are anonymised after 12 months.
When retention periods expire, zh 888 securely deletes or anonymises personal data in accordance with industry-standard data destruction procedures. You may request early deletion of your data subject to the conditions set out in Section 8.
8. Your Rights
As a zh 888 player, you have the following rights over your personal data. zh 888 will respond to all valid rights requests within 30 days of receipt.
Right to Access
You can request a copy of all personal data zh 888 holds about you. We will provide this in a readable format, free of charge, within 30 days.
Right to Correction
If any personal data held by zh 888 is inaccurate or incomplete, you can request that we correct or update it. Most basic account details can be updated directly in your account settings.
Right to Deletion
You can request that zh 888 delete your personal data. This right is subject to legal retention obligations — transaction records required by law cannot be deleted before the minimum retention period expires.
Right to Restriction
You can ask zh 888 to restrict processing of your data while a correction or deletion request is being considered. Restricted data will not be actively used pending resolution.
Right to Portability
You can request your data in a structured, machine-readable format so you can transfer it elsewhere. This applies to data you have provided directly to zh 888.
Right to Object
You can object to zh 888 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interest — zh 888 will consider your objection and respond.
9. Marketing Communications
zh 888 may send you promotional communications about bonuses, new game launches, special events, and other platform news. We will only send you marketing messages if you have opted in to receive them — either during account registration or subsequently through your account settings.
Marketing messages from zh 888 may be sent via:
- SMS to your registered mobile number
- Email to your registered email address (if provided)
- In-platform notifications when you are logged into zh 888
You can opt out of marketing communications at any time by:
- Updating your notification preferences in your zh 888 account settings
- Replying "STOP" to any SMS sent by zh 888
- Clicking the unsubscribe link in any email from zh 888
- Contacting support@zh888.site with the request to be removed from all marketing lists
Opting out of marketing communications will not affect your ability to receive transactional messages — notifications of deposits, withdrawals, account security alerts, and responses to your support queries are sent regardless of your marketing preference.
10. Children's Privacy
zh 888 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process requires a date of birth and we use this to verify that applicants meet the minimum age requirement.
If we become aware that an account has been registered by a person under 18 years of age, we will immediately close the account, delete the associated personal data (except where legal retention obligations require otherwise), and return any deposited funds minus any legally required deductions.
If you believe that a minor has created a zh 888 account, please contact us at support@zh888.site immediately. We take this issue very seriously and will investigate and act on all credible reports without delay.
11. Security Measures
Protecting your personal data from unauthorised access, loss, or disclosure is a core operational priority at zh 888. The following technical and organisational security measures are in place:
All communication between your device and zh 888 servers uses TLS 1.3 encryption. This means your login credentials, payment data, and personal information cannot be intercepted in transit even on a shared or public network.
Personal data stored on zh 888 servers is encrypted using AES-256. Even if a server were physically compromised, stored data would not be readable without the decryption keys, which are held separately.
Internal access to player personal data is restricted by role-based permissions. Only staff members whose job function requires access to specific data categories have that access. All internal access to sensitive data is logged and audited.
Automated systems monitor transactions and account activity for indicators of fraudulent activity. Unusual patterns trigger review processes that may result in temporary account holds pending investigation.
In the event of a data security incident that affects your personal data, zh 888 will notify you within 72 hours of becoming aware of the incident, explain what happened, and describe the steps being taken to address it.
No security system is entirely impenetrable, and zh 888 cannot guarantee absolute security. However, the measures above represent industry best practice and are continuously reviewed and updated as threat landscapes evolve.
12. Changes to This Policy
zh 888 reviews this Privacy Policy at least once a year and may update it to reflect changes in our data practices, changes in applicable law, or improvements to our platform. The "Effective Date" shown at the top of this document reflects the date of the most recent revision.
When material changes are made to this Privacy Policy — changes that affect how your data is used in a meaningful way — zh 888 will notify active players by email or in-platform notification at least 14 days before the changes take effect. This gives you time to review the changes and decide whether you wish to continue using zh 888 under the updated terms.
For minor changes (correcting typographical errors, clarifying existing language without changing meaning, or updating contact details), zh 888 will update the document and effective date without specific advance notification, though the updated policy will always be accessible at zh888.site/privacy-policy.
13. Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how zh 888 has handled your personal data, please get in touch using the contact details below.
Privacy-specific queries and rights requests: privacy@zh888.site
General support (including payment and account issues): support@zh888.site
Live chat: Available 24/7 when logged into your zh 888 account
zh 888 aims to acknowledge all privacy-related queries within 48 hours and to provide a full response within 30 days. For complex requests that require extended investigation, we will notify you within the initial 30-day period if additional time is needed and explain why.
If you are not satisfied with how zh 888 has responded to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. zh 888 will cooperate fully with any investigation conducted by a competent supervisory authority.
This Privacy Policy was last updated on 1 January 2024. It supersedes all previous versions. In case of any conflict between this document and any other communication regarding data practices, this Privacy Policy prevails.